pixiepretties.com


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Pixie Pretties


FAQ & POLICIES

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HOW LONG UNTIL MY ORDER SHIPS? TOP

Please remember, all items are handmade to order just for you. Once payment is received, processing time is approximately 7-9 business days (M-F).  Large orders may take an extra 1-3 days longer.  In VERY rare cases, we may run out of a particular color or style ribbon and have to wait for it to be restocked. In this case, we would contact you to let you know about the delay and to see if you'd like to wait or change your order. 

 

HOW DO YOU SHIP MY ITEMS? TOP

 

All bows are carefully wrapped in tissue and packed in a brand new sturdy shipping box or bubble lined envelope.  All orders are shipped via USPS FIRST CLASS MAIL (unless priority mail upgrade is purchased) with delivery confirmation.  Please note:  once a package is in the possession of the post office, it is no longer in our control what happens.  We cannot be held responsible for lost, stolen or damaged items.  We stongly suggest purchasing shipping insurance.   By placing your order, you agree to these terms.

 

1st Class Shipping 

First 5 items . . . . . . . . . . $3.50

up to 7 items . .  . . . . . . . $4.50

up to 12 items . . . . . . . . . $5.50

up to 17 items . . . . . . . . . $6.50

18+ items . . . . . . . . . . . . $9.50

I NEED MY ITEM(S) ASAP, CAN I GET RUSH PROCESSING? TOP

RUSH ORDER PROCESSING is available for a fee of $10.00.  Please be sure to contact us first with the date you need your items by.  We will try our very best to accomodate your request. You can email us at pixiepretties@aol.com.  

DO YOU ACCEPT INTERNATIONAL ORDERS? TOP

We currently only accept orders from the U.S. only.

WHAT TYPE OF PAYMENTS DO YOU ACCEPT? TOP

 

We currently only accept payments made by PayPal (including credit card, PayPal balance transfers, and bank account transfers) With PayPal, you don’t have to worry about exposing your financial information – PayPal never shares it with merchants.

Please Note: Orders cannot be processed until payment is received.

DO YOU OFFER DISCOUNTS? TOP

COUPON CODES:

There are times when we offer COUPON CODES.  Please be advised that once a coupon code expires or sale ends, it will no longer be accepted after the advertised expiration date.  No exceptions please.

 

QUANTITY DISCOUNTS:

Please note that item prices are as marked, and "quantity discounts" are NOT given unless otherwise stated in the item's listing.  No exceptions please.

DO YOU OFFER WHOLESALE? TOP

We do not offer our pretties for wholesale.

DO YOU ACCEPT CUSTOM ORDERS? TOP

YES INDEED! You can send us photos of an outfit you'd like us to match and we'll do our best to accomodate.  Email us at pixiepretties@aol.com with your idea or a photo and we will be more than happy to come up with the perfect hair pretty for you!

*Payment is to be received in FULL before a custom order is processed.*  

DO YOU ACCEPT RETURNS? TOP

Unfortunately due to the nature of the items being custom hand made to order, and for simple hygeine reasons, items are not returnable.  All sales are final.

PLEASE NOTE:  when you're ordering a pretty that has options such as color choice, size, clip, clip position, image, etc...  be absolutely sure you choose the correct option for your needs.  Returns will NOT be accepted because of an error made by you choosing the wrong option.  By placing an order you agree to these terms.  ~ Thank you for your understanding.

HOW DO YOU MAKE YOUR BOWS? TOP

We take great pride in our work and only use the best ribbons and supplies.  We pride ourselves on paying attention to even the smallest details.  Our bows are hand sewn.  Any embellishments or crystals added, are glued securely.  All ribbon ends are heat sealed to prevent fraying

DO YOUR OFFER TUTORIALS FOR YOUR RIBBON SCULPTURES? TOP

Tutorials are on our "To-Do" list.  They are not available at this time, but they will be in the near future.  Keep an eye out for them.

WHAT TYPE OF HAIR CLIPS DO YOU USE? TOP

ALLIGATOR CLIPS:  For most of our bows and clippies we use partially lined, single prong alligator clips.  They measure 1-3/4 inches and are perfect for most hair types.  Non slip grips can be attached also at no extra charge.  The grips ensure the bow or clippies will stay in the finest of hair. Alligator clips are also the clip of choice when you want to attach a bow to one of our interchangeable headbands or kufi caps.

 

alligator clip non slip alligator clip

FRENCH CLIPS:  These are great for larger hair bows and for girls with thick hair.  They measure 2 inches.

 

french clips 

SNAP CLIPS:  These are great for babies or little ones with fine hair or even just a little fuzz.

snap clips

PINBACKS:  These are perfect for those who want a ribbon sculpture but don't want to wear them in their hair!

pinback

MAGNET: Another great mounting option!  Make any ribbon sculpture into a magnet for your refrigerator.

magnet

 

 

WHAT DOES MOUNTING POSITION MEAN? TOP

The mounting position is the way the clip is mounted onto the ribbon sculpture.  See examples below:

right sideleft sideup and down

WHAT ARE YOUR TERMS OF USE? TOP

Some of the products here at Pixie Pretties contain small parts. All products are securely attached and should not come apart with normal use! All of our products are to be used as accessories only...they are not toys and should not be treated as such. If they were to come apart, they could pose a choking hazard. Therefore, we suggest that they always be used with supervision! It is not recommended that small children be left alone with any product (if laying down for a nap etc., remove their bow until they are supervised again).

Pixie Pretties is not liable for any harm or damage resulting from the improper or unsupervised use of our products. By placing an order with us, you are indicating your understanding and acceptance of this statement.

DO YOU HAVE A PRIVACY POLICY? TOP

Yes indeed! We obtain personal info from you when you register, place an order or fill out and complete a form. This information is NEVER shared and or/sold to agencies or sites that you have not otherwise authorized. You can feel safe ordering and working with us to complete your desired order!

DO YOU ACCEPT CANCELLATIONS? TOP

You have 8 hours from the time your order is placed to cancel.  If you need to cancel your order within that 8 hour timeframe, please contact me at pixiepretties@aol.com.

Please be aware:  There is a 25% fee to cancel an order and it will automatically be withheld from your refund.  After the 8 hour timeframe, cancellations / refunds will not be given under any circumstance as the order will be in the processing phase.  By placing an order, you agree to these terms.  Thank you for your understanding.

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